Welcome To IDinc

We need one solution to address multiple needs -VP of Information Systems

We need a system to enforce our policies -VP of Compliance

We need to enforce our turn around times -Directors of Quality and Risk Management

We need to see data across all modules -Chief Operating Officer

We need every form to be available on-line -Chief Nursing Officer

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IDinc combines several integrated applications.

IDinc is a rules-based Workflow Engine.

IDinc emails inform, remind and escalate.

IDinc modules share all their data.

IDinc's e-Form creates a paperless environment.

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ABOUT IDinc

HISTORY

PRODUCTS

Incident

Patient Relations

Employee Injury

Claim

Security

Peer Review

Chart Review

Score Card

Documentation Review

RAC Denials

Contract and License

HIPAA Disclosures

Policy Management

e-Forms

Free Patient Safety Manager

RISK

QUALITY

COMPLIANCE

E-FORMS

FREE PSM

SERVICES

	ABOUT IDinc HISTORY CONTACT US INCIDENT AND ADVERSE EVENT MANAGER PATIENT RELATIONS MANAGER EMPLOYEE INJURY MANAGER PATIENT CLAIM MANAGER SECURITY EVENT MANAGEMENT PEER REVIEW MANAGER CHART REVIEW MANAGER SCORE CARD MANAGER DOCUMENTATION REVIEW MANAGER RAC DENIALS TRACKER CONTRACT AND LICENSE MANAGER HIPAA DISCLOSURE MANAGER POLICY MANAGEMENT FOR HEALTHCARE E-FORMS MANAGEMENT FOR HEALTHCARE FREE PATIENT SAFETY MANAGER SERVICES

Technology

IDinc develops and services a Rules-based Workflow Engine designed specifically to meet the information management requirements of Risk, Quality and Compliance in healthcare provider settings. The many features of the software can be turned on or off based on the client's functionality requirements.

The solution is offered as an Internet Application eliminating the upfront investment requirement. Alternatively, it can be delivered to run on clients' existing IT environment. The solution uses Microsoft's .net Technology and Data Base Management System.

Design Philosophy

All of IDinc's solutions are "Workflow" based to facilitate a "Management by Exception" method of operation. IDinc believes that managers need better tools than printed reports or data on computer screens to effectively manage their organization. Well-designed applications must allow organizations to modify and enforce their workflow at will, be intuitive enough to require minimal or no training, and notify management when their attention is required. IDinc solutions integrate with the client's email system to inform, remind and escalate action items.

IDinc's Workflow Engine is the brainchild of Didier “D” Salem. Educated as an Engineer with an MBA in Information Systems, “D” started his career as a Quality Engineer with several Computer firms. He then spent 13 years with Soft Computer Consultants, a developer of Clinical Information Systems for Hospitals, starting as a Sales and Marketing Representative and climbing the ladder to Chief Operating Officer.

In 2002 “D” decided to found International Developers Incorporated (IDinc) to take advantage of the maturing Internet technologies. The initial project was an Incident Management System developed for Munroe Regional Hospital in Ocala Florida. A dozen hospitals and several homegrown and commercial solutions were analyzed during the design phase. Combining these findings and his experiences in Quality and Operations Management “D” designed a Workflow Engine that would help organizations drive their desired processes. Initially optimized to handle adverse events, the Workflow Engine has grown to handle a multitude of requirements all in the healthcare provider setting.

International Developers Inc.
3278 Masters Drive
Clearwater, Florida 33761-1819

Telephone: 727-460-8820
Email: Sales@InternationalDevelopers.net

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Risk	Compliance
Incident and Adverse Event Manager Patient Relations Manager Employee Injury Manager Patient Claim Manager Security Event Management	Documentation Review Manager RAC Denials Tracker Contract and License Manager HIPAA Disclosures Log Policy Management for Healthcare
Quality	e-Forms
Peer Review Manager Chart Review Manager Score Card Manager	Free Patient Safety Manager

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Incident and Adverse Event Manager screen shot

IDinc's EMS allows on-line reporting of events from any workstation in the organization. Users do not need to be set up in the system to report events. Designed to require zero training and easier than filling out paper forms, it encourages clinicians to report incidents by clicking on various options, all customized to match the nomenclature used in the client's organization. Patients, employees, physicians demographic data and the medication formulary is electronically preloaded via interfaces.

Specific Screens allow capture of relevant information per event type such as:

Medication Error	Patient Fall	OB/GYN
IV Issue	Pressure Ulcer	Invasive Procedure
New Born	Device/Supply	Adverse Drug Reaction

Tasks such as cause analysis and corrective actions are assigned automatically and notifications are made through the email. Reminders and escalation notices are fully customizable and assure adherence to regulatory requirements.

EMS automatically notifies the department managers when patients with prior history of critical events (i.e. suicide watch, combative, prior event with injury... etc.) are admitted or transferred.

A comprehensive set of standard reports, graphs and an adhoc report generator enables management to keep track of trends and monitor the timeliness of quality improvement efforts.

Compared to a paper-based process, EMS provides an overwhelming Return on Investment (ROI) benefit in the range of 500 -1000%. The system pays for itself within the first few months.

EMS also allows electronic submitting of data to Patient Safety Organization's (PSO) to help provider organizations compare and protect their data from discovery.

Major Features and Functions

	Use network id/password to report events
	Interfaces to various systems to pre-load patients, physicians, employees and medications
	On-line reporting of Incidents, near misses, unsafe conditions and others
	Email based notifications, reminders and escalations
	Fully customizable screens and task assignments to fit the organization
	Automatic notification of arrival of “trouble” patients
	Sophisticated Role based Dashboard for real-time query and analysis
	Standard and ad hoc reports viewable with a few clicks and transferable to Excel
	Submit Data to Patient Safety Organizations electronically

Incident and Adverse Event Manager thumbnail

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PDF E-Brochure for Incident and Adverse Event Manager

Free demo request for Incident and Adverse Event Manager

IDinc's Patient Relations Manager allows on-line reporting of Patient feedback such as grievances, complaints, compliments, billing disputes and timeliness of service by employees or patients from any workstation in the organization. Designed to require zero training and easier than filling out paper forms, it encourages logging of patient feedback by clicking on options, all customized to match the nomenclature used in the client's organization.

Tasks such as Review, Corrective Action and Reply to Patient are assigned automatically and notifications are made through email. Reminders and escalation notices are fully customizable and assure adherence to regulatory requirements and the organization's policies.

The system automatically notifies the department managers upon the arrival of patients with prior history of critical feedback (i.e. complaints, grievances...etc.)

A comprehensive set of standard reports, graphs and an ad hoc report generator enables management to keep track of trends and monitor the timeliness of Patient Satisfaction improvement efforts.

Compared to a paper-based process, the IDinc system provides an overwhelming Return on Investment (ROI) benefit in the range of 500-1000%. In all cases the system pays for itself within the first few months.

Major Features and Functions

	On-line reporting of Patient feedback customizable per client
	Automated Task Assignments such as Review, Corrective Action and Reply to Patient
	Email based notifications, reminders and escalations
	Attachment of received and sent communication to the record
	Automated follow up Form letter generation
	Fully customizable screens and task assignments to fit the organization
	Automatic notification of arrival of “trouble” patients
	Sophisticated Role based Dashboard for real-time query and analysis
	Standard and ad hoc reports viewable with a few clicks and transferable to Excel

Click to see full screen

PDF E-Brochure for Patient Relations Manager

Free demo request for Patient Relations Manager

IDinc's Employee Injury/adverse event Manager allows on-line reporting of employee injuries by employees or their managers from any workstation in the organization. Designed to require zero training and easier than filling out paper forms, it encourages reporting of injuries by clicking on options customized to match the nomenclature used in the client's organization.

Upon reporting of Injuries on-line, the Employee Health representatives are automatically notified via email. Tasks such as Manager's Review for Cause Analysis and Corrective Actions are assigned automatically and notifications are made through email . Reminders and escalation notices are fully customizable and assure adherence to regulatory requirements and the organization's policies.

OSHA required information is gathered during the reporting and management of the case so the logs and reports can be automatically generated.

Major Features and Functions

	On-line reporting of Employee Injuries from any workstation
	Identification of Patients for body fluid transfer and needle sticks
	Automated Task Assignments such as Cause Analysis and Corrective Action
	Email based notifications, reminders and escalations
	Attachment of received and sent communication to the record
	Automated follow up Form letter generation
	Fully customizable screens and task assignments to fit the organization
	Sophisticated Role based Dashboard for real-time query and analysis
	Standard and ad hoc reports viewable with a few clicks and transferable to Excel

Click to see full screen

PDF E-Brochure for Employee Injury Manager

Free demo request for Employee Injury Manager

IDinc's Patient Claim Manager is used by payer's Risk Managers to manage General and Professional liability claims or potential claims by patients. It also tracks all reserves and expenses associated with each claim. Cumulative claims reserves and expenses are compared to global reserves to assure availability of funds and meeting of the regulations. Claims are linked to Incidents to provide a comprehensive look at relevant information . Confidentiality is assured through the use of Roles assigned to the authorized users.

Documents sent to patients and patient attorneys are tracked. Other documents and notices received from patient and patient attorneys are scanned into the system using the integrated scanner.

Major Features and Functions

	Role based access to Claims information
	Link to Incidents, Grievances, Peer Reviews
	Establish global and claim level reserves
	Track expenses by claim and globally
	Track all documents sent and received for each claim
	Use the integrated Scanner for one touch scan and attach
	Keep track of meetings and negotiations
	Standard and ad hoc reports viewable with a few clicks and transferable to Excel

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PDF E-Brochure for Patient Claim Manager

Free demo request for Patient Claim Manager

IDinc's Security Event Manager is used by uniformed security officers to log and manage their activities. With this module you can standardize the event reporting and management process and consolidate all the data relevant to an incident by attaching all related pictures and documents to the event.

A comprehensive set of standard reports, graphs and an adhoc report generator enables management to keep track of Security Officer's activity.

Specific modules include:

	Patient Care Cases of combative patient, baker act, restraints...etc. are logged and managed according to the organizations policies.
	Activity Log Cases such as Alarms, Assistance, Criminal Activity, Disturbance, Lock Down, Investigations, Suspicious Person Search, Trespassing...etc. are managed with this option.
	Lost and Found A sophisticated inventory management system tracks lost and founds items. It automatically matches lost to found items and records return to owners and disposals to local agencies.
	Vehicle Accidents Information related to vehicular accidents, including police reports and schematics of the damage and other relevant information is tracked with this module.

Major Features and Functions

	On-line reporting of events with unlimited security types of event customized per client
	Roles based access to protect security information
	Picture capable on found items
	Automated Task Assignments such as Initial Response, Corrective Action
	Standard and ad hoc reports viewable with a few clicks and transferable to Excel

Click to see full screen

PDF E-Brochure for Security Event Management

Free demo request for Security Event Management

IDinc's Peer Review Manager is designed to accommodate the Joint Commission's Focused Professional Practice Evaluation (FPPE) and On-going Professional Practice Evaluation (OPPE). It coordinates the review of Physician's quality of care through individual peers and committees.

A secure portal is used to report questionable practices on a confidential basis. Based on the organizations policies, the workflow engine automatically assigns the initial case review to the appropriate quality personnel. When necessary and applicable, Quality Indicators are assigned to the case and each involved physician is referred to peers and/or committees for further evaluation and possible action or recommendation.

With the Peer Review Manager you can watch for “sentinel events” and bring patterns of recurring or clustered problems to management’s attention.

All data gathered through the Peer Review process is available on a physician activity profile summary to be used for credentialing and reappointment.

Major Features and Functions

	Electronic Interface to other systems for Patient and Physician data
	Reporting of questionable practice on a secure portal
	Workflow driven process customized to organization’s policies
	Multiple Physicians and Indicators assigned to the same case
	Generate Peer Review Forms automatically
	Facilitate paperless processing with electronic reviews done on-line
	Assess delivery of care and physician behavior on multiple dimensions
	Monitor the effectiveness and productivity of the Quality Department with sophisticated reports

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Free demo request for Peer Review Manager

IDinc's Chart Review Manager allows organizations to create their own screen and data elements to facilitate data gathering for any Quality Indicator and Measure.

The system accommodates an unlimited number of indicators / measures and for each indicator an unlimited number of data elements can be created. Drop down, look up, and multiple choice fields can be accommodated, allowing the organization to customize every aspect of the data gathering process. It also Interfaces to other systems to gather patient and physician data for Inpatient Quality Indicators.

An adhoc report generator allows an unlimited number of reports to be designed and made accessible only to authorized users. Data retrieved by the Report Generator can be converted to Excel or other electronic formats for submission to external agencies.

Example of uses

	Inpatient Quality Indicators such as Mortality Review
	Patient Safety Indicators such as Unsafe Abbreviations
	Pediatric Quality Indicators
	Blood Utilization
	Transfusion Reactions
	Unplanned Return to Surgery or ER
	Moderate Sedation
	Adverse Drug Reactions

Major Features and Functions

	User definable Indicators and Measures
	Interface to Patient and Physician Demographic data
	Unlimited number of data elements per Indicator or Measure
	Link to Internal Policies and Regulatory websites for reference
	Create your own reports, excel, electronic files
	Limit access to data based on user roles
	Workflow driven process customized to organization’s policies

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Free demo request for Chart Review Manager

IDinc's Score Card Manager compiles data from various sources, including other IDinc modules and produces customized report/score cards. The Score Cards are completely user-definable and can produce data in any row/column format desired.

Data from IDinc modules is accessible to the Score Card module in real-time. Data from external sources is periodically loaded electronically via an excel formatted file. Once loaded, external data can be used on multiple Score Cards.

Data appearing on a Score Card can be linked to the source data for click through viewing.

Example of uses

	Hospital and Department level metrics
	Physician level metrics
	Progress and improvements indicators
	Purchasing metrics
	Service quality metrics
	Patient safety metrics
	Patient satisfaction index

Major Features and Functions

	Unlimited number of Customizable Score Cards
	IDinc and external data sources
	Unlimited number of data elements per Indicator or Measure
	Viewable source data from the Score Card

Click to see full screen

Free demo request for Score Card Manager

Documentation Review Manager screen shot

IDinc's Documentation Review Manager is designed for Hospital based Clinical Documentation Improvement Specialists to record their reviews, create and submit physician queries, monitor physician responses and calculate the direct financial impact of their efforts.

A Rules Engine monitors admissions to the hospital and automatically assigns reviews to the Documentation Specialists.

The system includes a set of query forms that can be edited, however, each client can also load their own query forms. The system automatically merges the relevant information such as Patient , Diagnosis, Physicians into the forms and allows printing or electronic transfer of the form into the Patient Medical Record or the organization's Document Imaging System.

DRG, CC and MCC codes are assigned to each case through look up tables and are used to calculate the financial impact of the reviews.

With the Documentation Review Manager hospitals are assured to maximize their reimbursement for all the care provided. Proper documentation also avoids unnecessary losses associated with RAC audits.

Sophisticated reports keep track of the revenue generated and revenue lost because records were not reviewed or physician queries were not responded.

Major Features and Functions

	Electronic Interface to other systems for Patient and Physician data
	Automatic assignment of reviews via Rules Engine
	Workflow driven process customized to organization’s policies
	Unlimited number of user definable physician queries
	Case specific physician queries populated with relevant data
	Track queries, responses, revenue and losses
	Sophisticated reports to monitor response rates and reviewer productivity

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PDF E-Brochure for Documentation Review Manager

Free demo request for Documentation Review Manager

This module is used by HIM, Compliance and Case Management to manage the Appeals process for all RAC denied cases. From record request to final settlement, the Workflow Engine monitors the timeliness of all the time sensitive steps of the process . Tasks are linked so the completion of one automatically initiates the next task assigned to the appropriate person. Task assignments, reminders and escalation notices are communicated via email.

A diary displays all completed steps and the deadline for the next step of the process.

Denial Log records the specifics of the case including the reason for denial, the specific DRG’s and pertinent dates.

Scanner Interface automatically engages the scanner and allows attaching of pertinent documents such as denial letters using a one click function and eliminating the cumbersome process of using the standard software of the scanner.

A Forms Module stores all pertinent appeal forms and automatically inserts the relevant information into the form.

Included are various reports, dashboards and screen views to keep management informed of the status of each case and the overall picture of the cases under appeal.

Major Features and Functions

	Workflow Engine driven process, automated task assignments
	Turn around time monitoring for each step of the way
	Email based Notifications, Reminders and Escalations
	Categorize Denials such as Medical Necessity and DRG
	Bridge from the Dashboard to each case for review
	Electronically store Mail tracking slips, responses and letters
	Fully customizable screens and task assignments to fit the organization

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Free demo request for RAC Denials Tracker

Contract and License Manager screen shot

Healthcare facilities deal with more types and complexities of contracts than any other business. The IDinc Contract and License Manager is used to inventory and manage legally binding documents. It provides online, real-time access to a database that automatically tracks and manages all contracts, permits, certificates and licenses within the organization.

A Workflow Engine initiates and tracks the contract negotiation and approval process through task assignments. Notifications, reminders and escalation notices are communicated via email.

A tickler system alerts responsible parties of critical contract dates such as an upcoming expiration.

Example of uses

	Physician Employment Contracts
	DOH Permits, CLIA Licenses, AABB Certificates
	Joint Commission Certificates
	Equipment lease to buy contracts
	Information System Support Contracts
	HIPAA Business Associate Contracts

Major Features and Functions

	Scanner Interface to allow one-touch scan and load
	Centralized database with on-line access by authorized users
	Workflow Engine to track versions and drive the approval
	Tickler system to notify responsible parties of critical dates
	Email based notifications, reminders and escalation notices
	Archival system for expired contracts

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PDF E-Brochure for Contract and License Manager

Free demo request for Contract and License Manager

It is estimated that fully half of the Disclosures in a typical hospital are made by other than the HIM department. While the HIM departments may have some method of electronically tracking the disclosures, other departments rely on manual log sheets which are unreliable and inefficient and make production of an “Accounting of Disclosures” report very cumbersome.

Used by anyone with access to the organization's Intranet, this module records disclosures of Patient Information according to the HIPAA Privacy Rule with a few clicks of the mouse. Patients’ demographic data is already loaded in the system via an interface and all other fields such as the purpose of the disclosure and what was disclosed are simple table look ups.

Disclosures that should be excluded from an “Accounting of Disclosures” report can also be marked when so requested by the government officials according to the HIPAA Privacy rules.

Bulk disclosures made to local or state agencies can be loaded by reading a file electronically into the system, eliminating manual input.

Example of uses

	Disclosures made due to attorney subpoena
	Disclosures made to inform agencies of Victims of Abuse
	Disclosures to Department of Public Health
	Disclosures made to Infection Control Agencies
	Disclosures made to Department of Children and Families

Major Features and Functions

	Universal access by anyone with access to the organization's Intranet
	Preloaded with Patient demographic data via an Interface
	Fast and easy recording of disclosures with a few mouse clicks
	Electronically load bulk disclosures
	Hide disclosures from the Accounting report if so ordered by officials
	Produce an “Accounting of Disclosures” requested by patients in seconds

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PDF E-Brochure for HIPAA Disclosures Log

Free demo request for HIPAA Disclosures Log

Policy Management for Healthcare screen shot

IDinc’s Policy Manager consists of 2 modules which can be used together or independently. When used together , they provide a high degree of integration, substantially facilitating the Policy Management effort of the typical provider.

The Document Control Module facilitates all activities related to the lifecycle of the policies including authoring, versioning, routing for review and approval, notifying, approving and archiving of the documents. It is the repository of time critical documents that need to be reviewed periodically.

The Policy Viewer Module allows posting of the policies on the organizations Intranet and allows searching of the documents for keywords. The Viewer can post and search documents included in the Document Control Module, included anywhere in the client's organization (Intranet) or anywhere in the Internet, such as CMS or Joint Commission.

Major Features and Functions

	Manage the creation, routing for review/approval and archiving of documents
	Use the Rules Engine to automatically assign reviews to individuals
	Manually route documents to be reviewed and approved
	Notify assignees via email when a document review/approval is assigned
	Capture reviews and approval signatures electronically
	Automatically archive old versions and post new policies
	Organize and display policies, websites and relevant documents on your Intranet
	Allow searching by Title and Keywords
	Enable online viewing from all workstations in the organization

Policy Management for Healthcare thumbnail

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PDF E-Brochure for Policy Management for Healthcare

Free demo request for Policy Management for Healthcare

e-Forms Management for Healthcare screen shot

Designed to eliminate the need for all paper forms from the entire hospital, the e-Forms module allows rendition and auto-merging of relevant data into the forms. Handwritten notes and signatures on tablet PC's, routes and electronically transferred into patients' medical records.

The e-Forms Module also includes the functionality required to create, route for review/approval, post approved and archive old forms.

Electronic Interface to Patient, Employee, Physician and Medication lists allows auto-merging or manual choosing of data elements during completion of the form, eliminating typographical errors.

By incorporating a Rules Engine, the e-Forms module exceeds all competing solutions in the healthcare informatics space. For example when a procedure is ordered, the Rules Engine can assign the corresponding consent form to the appropriate caregivers for review with the patient, capture the patient's signature on a tablet PC and feed the completed form into the patient record. Email notifications, reminders and escalation notices assure adherence to regulatory requirements and hospital policies.

Example of uses

	Patient Consent Forms
	Daily Progress Notes
	Medicare Beneficiary Notices
	Physician Order Sets
	Credentialing Application Forms
	Employee HR Forms

Major Features and Functions

	Manage the creation, routing for review/approval and archiving of documents
	Embed merge capability and table look ups for users to complete
	Organize and enable on-demand rendering of e-Forms from all workstations
	Use the Rules Engine to automatically assign e-Forms to individuals
	Route e-Forms from department/person to department/person to be completed
	Notify assignees via email when an e-Form requires completion
	Enable handwritten notes and signature capture via Tablet PC's
	Print on-demand at any stage of completion on any printer in the organization
	Automatically feed completed forms into Patient Records

e-Forms Management for Healthcare thumbnail

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PDF E-Brochure for e-Forms Management for Healthcare

Free demo request for e-Forms Management for Healthcare

Free software for managing incidents and complaints

Patient Safety Manager (PSM) is 100% free. There are no hidden charges, consultant fees, software licensing, hardware costs or support subscriptions. The system is extremely intuitive and for most users requires no training. However, there are video clips, help screens and prompt bubbles just in case. PSM is an ad-supported solution. Advertising on the top and right margins pay for the system. The ads are non-intrusive, similar to Google and Facebook.

PSM includes features found in the most advanced (and expensive) systems in the market. Also included for free is live support during implementation and regular upgrades to continuously enhance the functionality of the system. The system is designed to manage near misses and potential hazards as well as adverse events and grievances. It is an indispensable tool for any Continuous Quality Improvement (CQI) program.

Who is it for and how does it work

PSM is designed to manage potential and actual adverse events and complaints in healthcare provider settings. Hospitals, nursing homes, surgery centers and any other setting where care is provided to patients will benefit from PSM. A link on your Intranet (or every workstation) allows anyone in your organization to report an event without the need to log in. The appropriate department managers are notified via email to investigate and record the cause analysis and corrective actions. Managers need to log in with a password to access a report. Upon completion of the investigation, quality/risk personnel are notified to approve the actions taken by all involved parties.

Quality Improvement and time saving benefits

An on-line event management system is the cornerstone of any Continuous Quality Improvement (CQI) effort. The systematic steps of management's investigation for cause analysis and corrective actions keep the focus of the organization on patient safety and create a culture of continuous quality improvement. Compared to a paper based system, the reporting portal encourages clinicians to report 25-30% more events. Email notifications and reminders assure that critical issues are tracked and resolved in a timely fashion. On the average, managing events on-line saves 1-2 hours of management's time for each event.

Major Features and Functions

	Secure portal for on-line reporting by all clinicians
	Event specific screens with mandatory and optional fields
	Automatic email notifications of initial report to Risk Management
	Automatic email notifications of Cause Analysis & Corrective Action to managers
	Email reminders for tardy investigations
	Electronic attachment of documents & pictures
	Electronic tracking of managers dialog through email system
	Automatic email notifications of completion of investigation to Risk Management
	Reports and Dashboards for department managers, risk and executive team
	Benchmark data of similar organizations
	PSO interface to client's choice of Patient Safety Organization

Click to see full screen

PDF E-Brochure for Free Patient Safety Manager

Free demo request for Free Patient Safety Manager

Implementation

IDinc installs the software applications including all required interfaces remotely on the client's server using a secure VPN connection. Clients are provided with spreadsheets and instruction manuals to build and test the modules dictionaries required to customize the behavior of the applications according to their particular workflow requirements.

Training

System Administrator training includes the necessary knowledge transfer for understanding the impact of the dictionaries set up on the functionality of the modules. IDinc personnel also assist the SA during end-user training and answer questions that might arise during the sessions. The assistance can be provided on-site or remotely.

Support

During implementation and after initial production use, IDinc provides remote assistance for all queries related tot he functionality of the software applications. Request for assistance can be initiated via phone call or email. IDinc has a policy of maximum 2 hour response for all support requests.

Enhancements

IDinc's clients continually request enhancements and all of the modules are periodically updated with new features requested by the client community or imposed by regulatory requirements.

Custom Development

IDinc is an active software development firm and continuously develops new applications. All of IDinc's modules have been developed per current client requirements. Clients are encouraged to request new products and are provided with financial incentives to participate in the development process.